Pepper joins team at Mandarin Oriental, Las Vegas | News

Mandarin Oriental, Las Vegas, has welcomed the appointment of Pepper, the humanoid robot, as hotel technical ambassador.

The newest team member will primarily be based in the Sky Lobby located on the 23rd floor, greeting guests, and complementing hotel services through engaging and playful entertainment.

More than a lobby fixture, Pepper is completely integrated into the hotel team, and acts as a colleague.

Endearing and surprising, with large expressive eyes and lifelike movements and gestures, the four-foot tall Pepper can discern a guest’s gender, approximate age and mood.

Interacting in natural and intuitive ways, Pepper provides personalised communication by detecting facial, body and voice cues.

It can provide answers to property-specific questions, give directions, tell stories, dance and even pose for a selfie.

“I am delighted to welcome Pepper to the Mandarin Oriental, Las Vegas team.

“Luxury is all about choice.

“Pepper will provide our guests with the option to receive hotel assistance and information in an exciting and innovative way,” said general manager, Donald Bowman.

“Not only can Pepper handle information requests, but will also serve as a source of entertainment that we hope will provide an enjoyable element of surprise for guests of all ages.”

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