Eder takes up chief information and digital officer role at Hilton | News

Hilton has revealed the appointment of Noelle Eder as executive vice president and chief information and digital officer.

Effective March 19th, Eder will oversee the continued digital transformation benefiting the guests and team members of the world’s most hospitable company.

“You don’t get to be a leader in hospitality and digital technology without focusing first on your guests,” said Jon Witter, chief customer officer at Hilton.

“From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton is leading the way with game-changing technologies.

“With Noelle at the helm, we are excited to embark on the next chapter of our digital and mobile transformation.”

Eder brings to Hilton a unique cross section of business acumen, deep technical knowledge and customer-facing experience.

As chief card customer experience officer at Capital One Financial, she was responsible for leading the digital transformation of the company’s customer experience for the $15 billion credit card business.

Eder also spent nine years at Intuit, most recently as senior vice president and chief customer care officer.

During her time there, she led one of the largest technology platform transformations in the company and developed their Customer Care strategy.

“Hilton’s nearly 100-year history of innovation is evident in the way it applies technology to support its business and enhance the guest experience,” said Eder.

“I am proud to be joining a team that has a track record of success and is taking the industry in new directions.

“Together we will ensure Hilton has the technology needed to support its continued global growth and stay at the forefront of hospitality innovation.”

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