SkyTeam, the global airline alliance, is making it easier for frequent flyers to use their miles to book reward travel across multiple member airlines.
An online booking tool is putting customers in control of their own trips, by displaying available flights in real-time and offering greater choice.
The tool is available across 17 of SkyTeam’s 20 members, enabling over 98 per cent of SkyTeam’s frequent flyers to book reward travel on more than one airline simply by logging into their account.
After entering their chosen origin and destination, a range of available flight options appears with the miles required for each, enabling customers to select their preferred itinerary or quickly search for another.
A further two airlines will roll out the online booking tool in the coming months.
“Frequent flyers spend hours in the air, they’ve earned the miles and we’re making it easier and more convenient to use them with a booking tool at their fingertips,” said Mauro Oretti, SkyTeam vice president, sales and marketing, customer experience.
“SkyTeam is the first alliance to introduce a web-based technology solution for multi-carrier award travel and it’s another example of how we are leading the industry by finding new ways to make flying more rewarding for our frequent flyers.”
Meanwhile, with 1,074 destinations in SkyTeam’s network, customers have more choice than ever when it comes to where to fly.
The most popular cities for customers redeeming their miles include: New York, Los Angeles, Tokyo, Paris, London, Seoul, Bangkok and Beijing.
Not only can SkyTeam’s frequent flyers enjoy easier mileage redemption, they can ensure they never miss a mile either.
SkyTeam’s retro-active crediting tool is available across most members, so customers can validate requests for eligible flights in a matter of seconds.
The web-based multi-airline award booking tool is another industry-first for SkyTeam this year.
The alliance launched SkyTeam Rebooking in March, becoming the only alliance to offer an alliance-wide solution to reduce inconvenience caused to customers by flight delays and cancellations at major airport hubs worldwide.