Bangkok Airways has chosen Amadeus Altéa passenger service system to deliver an extensive transformation of its core technology systems.
The transformation means Bangkok Airways’ customers will enjoy a more flexible, personal experience, from booking to boarding.
With the full Amadeus Altéa Suite, Bangkok Airways will adopt a complete Passenger Service System that streamlines and improve all core airline processes, including reservation, inventory, departure control, and flight management.
“We are investing in the most advanced technologies to offer our passengers innovative and personalised services, making every traveller’s journey an exceptional one.
“We believe that with Amadeus Altéa, putting the traveller’s experience at the heart of everything we do will help drive our expansion plans and will bring success for many years to come,“ said Puttipong Prasarttong-Osoth, president of Bangkok Airways.
Puttipong continued: “The partnership with Amadeus gives us access to a global community of airlines investing in the most modern, relevant technologies.”
Bangkok Airways also codeshares with more than 26 leading airlines from over the world, supporting passengers coming into Thailand via codeshare and interline partners.
The Amadeus Altéa Suite is a next-generation airline IT system that, once implemented, will help Bangkok Airways enhance customer experience by delivering more consistent and personalised customer service, develop new revenue streams and improve operational efficiency.
Tangible benefits include faster and simpler check-in for travellers, the ability to re-accommodate disrupted passengers in a matter of seconds, improved on-time performance and consistent, automatic application of customer preferences at every touch point.
“Bangkok Airways has achieved an outstanding position in south-east Asia by creating a unique ecosystem.
“We are delighted to begin this partnership with Bangkok Airways to further support its expansion.
“We will support the airline in its vision to deliver a unique customer experience at every stage of the journey, tailored to each traveller’s distinct needs.
“And Bangkok Airways will now reap the benefits of forming part of the Altéa global community of airlines working to serve the traveller better,” says Cyril Tetaz, executive vice president, airlines, Asia Pacific, Amadeus.
More than two-thirds of Star Alliance airlines, three-quarters of Oneworld airlines and half of SkyTeam airlines use Altéa.